I was very impressed with a firm I met with in Montreal this past week:
- They are seen as a partner with their customers, not merely a vendor
- They see pressures to drive down their costs as an opportunity to innovate and increase their ability to compete
- The owners are fully-engaged and passionate about their business
- They are flexible and agile in overcoming supply chain problems for their customers going the extra mile as they pick up the slack at the end of the process
- They have a great in-house I.T. function that is pragmatic and helpful in meeting business needs
- There is a strong emphasis on quality and “getting it right the first time”–rework undermines efficiencies and margins
- Their employee attrition rate is negligible
- The company has done a great job of thinking through every aspect of their business process and flow to increase efficiency so they can offer lower costs
- The company efficiently deals with low volume/high mix–lots of variety
Does this sound like the attributes of your business? It reminds me of the text from my “why” video:
- Ease and simplicity replace frustration and complexity.
- People, processes and systems seamlessly and tightly connect my clients and their teams to their customers and partners.
- They become sought after by prospects, customers, potential employees and investors.
- Revenues and profits soar.
- Business is exciting again.
Note: I’m not disclosing this company’s name out of an abundance of caution. However, should the company I’m writing about give me permission, I will disclose the name.
Thought for the week:
“The ability to learn faster than your competitors may be the only sustainable competitive advantage.” – Arie du Geus
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