Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! This week’s focus: business execution “Food is great; service is lousy.” This was part of the front-page headline in an article in sfgate.com. Can you imagine the restaurant owner’s heartbreak with Read more…
Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! This week’s focus: your legacy Barack Obama’s legacy will likely be about giving millions of Americans access to health care. This, of course, is occurring in the face of strong opposition. Read more…
Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! This week’s focus: mergers and acquisitions There was a lot of excitement when Wildfire was acquired by Google. The Altimeter Group writes on March 14, 2014: When Google bought Wildfire for $350M, Read more…
Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! This week’s focus: accelerating growth Just as Ponce de Leon sought an eternal fountain of youth, business leaders have sought a key to year over year success. Let’s try this on for Read more…
Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! This week’s focus: self-esteem I overheard an executive assistant (after giving her boss an idea) say, “I’m just an executive assistant.” What struck me was the notion that a person gives energy Read more…
Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! This week’s focus: culture Fourteen of us joined a manufacturing company as vice presidents with a new CEO as part of a significant transformation effort with major growth initiatives: increase our market Read more…
Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! This week’s focus: leadership This week, a South Korean ferry capsized killing perhaps 300 people. The captain and crew were ill-prepared to initiate the proper contingent actions once the ferry ran Read more…
Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! This week’s focus: customer experience My wife needed quilting supplies and decided to support a non-chain, small business here in San Jose. They were out of a product and promised to call Read more…
I was contacted by a manufacturing company in a world of hurt. The short version: the client had purchased an ERP system with the hope that business execution would improve. It didn’t. There were no processes in place to be integrated with the new tool. No one used it. The ERP Read more…
Sunday evening, May 4th, I learned Vishal Sikka, CTO and an executive board member of SAP, had resigned for “personal reasons.” News of his departure is shocking to me. Earlier this year, I met him to learn about the transformation he was leading. Vishal is a very impressive individual. About 25,000 employees reported to Read more…