Dave Gardner | Consultant | Configuration Management Consulting
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Making the complex simple

2 Action Steps For Durable Competitive Advantage During Economic Crisis
Á La Carte Customer®

2 Action Steps For Durable Competitive Advantage During Economic Crisis

There is conventional thinking for durable competitive advantage during normal economic conditions, but I’ve added 2 action steps for durable competitive advantage during economic crisis, like this Covid-19 economic crisis.

By Dave Gardner, 3 yearsJuly 19, 2020 ago
7 questions to improve customer experience initiatives | Dave Gardner
Customer Experience

7 Questions To Improve Customer Experience Initiatives

When I think about “making the complex simple,” I’m driven to ask my clients these 7 questions to improve customer experience initiatives, to gain the highest ROI on process improvement.

By Dave Gardner, 3 yearsJune 21, 2020 ago
How A Pivot Saves Emirates Airline From Covid-19
Strategy

How A Pivot Saves An Airline From Covid-19

Many businesses during the COVID-19 pandemic may feel they are deer in the headlights: frozen and about to become a victim of this calamity. Here’s a story of how a pivot saves an airline from Covid-19.

By Dave Gardner, 3 yearsJune 14, 2020 ago
Coronavirus May Drive A Paradigm Shift For Business
Leadership

Coronavirus May Drive A Paradigm Shift For Business

The coronavirus (COVID-19) may be about to trigger a significant paradigm shift in the business world. This past Friday, my Fortune 50 client contacted me to let me know that my trip from Silicon Valley to Los Angeles this week was canceled. Those of us flying in for the meeting Read more…

By Dave Gardner, 3 yearsMarch 1, 2020 ago
The Problems With Off-The-Rack CPQ Software Solutions
Á La Carte Customer®

The Problems With Off-The-Rack CPQ Software Solutions

The problems with off-the-rack CPQ software solutions are in what the software doesn’t address. The vendor application you chose is a small part of the solution.

By Dave Gardner, 3 yearsFebruary 10, 2020 ago
Customer Service Is Your Raison D'être 1 Customer Service Is Your Raison D'être
Customer Service

Customer Service Is Your Raison D’être

A colleague of mine in Australia, Andrew Hollo, writes a weekly called 5 Minute Strategic Mindset. He opens his August 29, 2019, issue with “A quote that made me think:” “Good customer service costs less than bad customer service.” Sally Gronow While customer service is often seen as a department, Read more…

By Dave Gardner, 3 years ago
stunning operations failure
Thank God It's Monday

Stunning Failure at Notre-Dame Cathedral Fire

The New York Times wrote an outstanding investigative journalism piece looking into the massive fire that nearly destroyed the Notre-Dame Cathedral in Paris. An employee who was alerted to the fire had been on staff only 3 days. The codes appearing on the fire control panel were not easily understood. Read more…

By Dave Gardner, 4 years ago
Complex processes made simple with technology
Thank God It's Monday

How Do You Make Configurable Products and Services Highly Profitable?

I’m often asked, “How do you make configurable products and services highly profitable?” Companies with configurable products or services often live with severe operational pain and gridlock. Many see the pain and low margins as a cost of doing business. Here are some questions to ponder: Which of the great Read more…

By Dave Gardner, 4 yearsMay 12, 2019 ago
Configurable Orders
I.T. C.I.O

Useful Software: The Metric That Matters

From Matt Barcomb on Twitter comes this gem of a tweet:: Software Working software Working tested software Working tested deployable software Working tested deployed software Working tested deployed useful software I love these states identified by Matt Barcomb. [Note: I numbered the points for his Twitter post.] Too many companies Read more…

By Dave Gardner, 4 years ago
brand integrity
Making the complex simple

Boeing’s 737 MAX Big Oopsie

From Boeing comes this announcement regarding the Ethiopian air tragedy: Boeing continues to support the investigation… Safety is our highest priority as we design, maintain and support our airplanes. As part of our standard practice following any accident, we examine our aircraft design and operation, and when appropriate, institute product Read more…

By Dave Gardner, 4 yearsMarch 18, 2019 ago

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